For Insured Members

How to File a Claim

IEES has a proven track record of quick claims processing. As long as additional information does not need to be requested, your claim should be processed within 3-5 business days of receipt.

Please follow these simple steps:


Hygeia/First Health medical providers should send their bills to IEES direct. However, we still need one completed claim form from the insured person per Illness or Injury. Please mail the claim form and any related documents to IEES, PO Box 4930, Ithaca, NY 14852-4930. If sending via FedEx, UPS or DHL, the street address is 95 Brown Road, Room 215, Ithaca, NY, 14850.


Submit original, itemized invoices for medical expenses you have already paid, including prescriptions. Please submit the original prescription receipt provided by the pharmacy which includes your name, physician name, drug name, quantity and dosage, date purchased and price.


Once processed, eligible expenses will be reimbursed to either the medical provider, insured person, or a third party depending on who is owed the reimbursement. Payment is normally made in the form of a check payable in US currency, although special arrangements are available for overseas providers and insured members. If the check is payable to the insured member, it will be issued to the address provided on the claim form.


Foreign claims, incurred outside the USA, are handled similarly in that original invoices and a claim form are required. If assistance is needed outside the USA with payment arrangements, contact the assistance company, FrontierMEDEX (refer to yourFrontierMEDEX identification card).