In the event of a life-threatening medical emergency within the USA call 911. There is no need to contact IEES prior to seeking medical attention. None of the IEES policies require that you receive medical attention at a preferred provider organization (PPO) in order to avoid financial penalties. Although some policies may have a co-payment for use of an emergency room which does not result in an in-patient admission, you should go directly to the emergency room for true medical emergencies. IEES policies do not require pre-certification for any in-patient or out-patient services.
In the event of a life-threatening medical emergency outside the USA, there is no need to contact IEES prior to seeking medical attention. If you feel comfortable receiving medical treatment from a local facility, IEES policies do not require that you receive medical attention at specified facilities in order to avoid financial penalties. However, if you are in need of a referral or medical assistance, contact the assistance company which services your group account, FrontierMEDEX Assistance. Please refer to the MEDEX identification card you have been given by your group sponsor for contact information. MEDEX is open everyday of the year, 24 hours a day. Contact FrontierMEDEX Emergency Response Center immediately for referrals, medical evacuations* and repatriations*, payment arrangements, and patient medical monitoring.
If you have a situation which requires immediate assistance, please contact FrontierMEDEX Assistance Corporation. FrontierMEDEX is an assistance company which also serves as our emergency after-hours answering service. When you contact FrontierMEDEX, please reference IEES Group # 319691. Their toll free # from within the USA is 800-527-0218 or collect from overseas 410-453-6330.
If necessary, FrontierMEDEX can reach one of our staff after hours and on holidays in order to return your call.
Please do not contact FrontierMEDEX for routine questions pertaining to claim status, billing issues, pre-certification, or eligibility as you will be referred back to IEES during the next regular business day.